Frequently asked questions to help you buy a voucher, a gift box or an item - JIVA HILL RESORT
Are gift boxes sent immediately after purchase?
Your Jiva Hill Resort gift box is sent immediately after purchase in digital form. This allows you to customize and give it right away.
Is it possible to come to your establishment to purchase a gift box?
The Jiva Hill Resort gift boxes can be purchased directly on our e-commerce website. You can choose and customize your gift box according to your preferences, with immediate digital delivery. The recipient can then book their dates at the Jiva Hill Resort establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount by checking the 'Hide the amount' option during your order at JIVA HILL RESORT.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly on site when placing your order. The box can be customized to your liking and you benefit from an immediate dispatch in digital version. Enjoy the unique experience of JIVA HILL RESORT.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes and sent directly to the address of your choice, with the beneficiary's name mentioned. Take advantage of this opportunity to offer unforgettable moments at Jiva Hill Resort.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a JIVA HILL RESORT gift box, select the dedicated option during your purchase. You can then customize your group gift and invite participants via email or link sharing, directly from our official store.
How can I choose the amount for a gift card?
The amount of your gift voucher is predetermined by the gift boxes offered by JIVA HILL RESORT. You can select the amount that fits your budget from the available options, such as the Detox Escape at 185 € or the Gastronomic Getaway in a Superior Room at 650 €.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one at JIVA HILL RESORT.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start your selection of gift boxes at JIVA HILL RESORT again.
Can I purchase multiple gift vouchers at the same time?
It is perfectly possible to purchase multiple gift boxes at the same time to offer a unique experience to your loved ones. All selected gift boxes will be included in a single order, making your purchase at JIVA HILL RESORT easier.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, directly on our JIVA HILL RESORT website.
How do I purchase or give a gift box?
To offer a Jiva Hill Resort gift box, select the box of your choice from our stays, gastronomic experiences, or wellness treatments, add it to your cart, and personalize it with a message. You will immediately receive a digital gift box to offer, with the possibility of choosing the reservation dates directly at the Jiva Hill Resort establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our Jiva Hill Resort gift boxes allow the recipient to choose from our various experiences, such as an overnight stay in a Deluxe room, a relaxation day, or a tasting dinner at the Jiva restaurant.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can offer a unique relaxation and gastronomy experience at our establishment, JIVA HILL RESORT.
Is the gift box customer service reachable by email?
You can email us at the address listed on our website for any questions regarding your gift box. We commit to responding within 48 business hours at JIVA HILL RESORT.
Is the gift box customer service reachable by phone?
The customer service of Jiva Hill Resort is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Jiva Hill Resort website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, an online chat is available on our website. You will find quick and personalized answers to fully enjoy your experience at Jiva Hill Resort.
Is there a dedicated customer service for gift boxes?
The customer service team at Jiva Hill Resort is at your disposal for any questions regarding your gift box. You can obtain information and personalized advice by phone, email, or through our online form. Make the most of your experience at our establishment, Jiva Hill Resort.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about using your gift box for a wellness or gastronomic experience at Jiva Hill Resort. You will find information about booking, validity, and the services included in your gift box, to fully enjoy your stay or getaway near Geneva at Jiva Hill Resort.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. The Relaxing Day and Detox Stopover boxes include spa access, while others offer different services. Enjoy your experience at Jiva Hill Resort.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has the same services as other clients of Jiva Hill Resort, subject to the conditions of the establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified in the information booklet that comes with it. You will find the details of the services offered for your stay or getaway at Jiva Hill Resort.
Is parking included in my gift box?
Parking is not included in the Jiva Hill Resort gift boxes. You will be able to fully enjoy your stay in this lush setting near Geneva.
Is breakfast included in my gift box?
Breakfast is included in some gift boxes, such as the Deluxe Room Escape or the Gastronomic Escape in Superior Room. Check the services included in your gift box for Jiva Hill Resort.
Is special attention given to the recipient of a gift box?
Jiva Hill Resort pays special attention to gift box beneficiaries, with tailored services for a unique and unforgettable experience. Whether it's an overnight stay in a Deluxe room, a detox day, or a gourmet dinner, every moment is designed to offer relaxation and pleasure. Make the most of your getaway at Jiva Hill Resort.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink during your stay at Jiva Hill Resort, for a relaxing and enjoyable experience from the moment you arrive.
Should we bring towels to the Spa?
The towels are provided by the JIVA HILL RESORT establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple Jiva Hill Resort gift boxes for your employees and customize them to your liking on our website. The Jiva Hill Resort gift boxes offer a variety of options for stays or getaways near Geneva, with unique experiences such as Deluxe room nights, relaxation days, or gourmet dinners.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple Jiva Hill Resort gift boxes for your clients and send them directly, either in digital format or in paper format. Jiva Hill Resort gift boxes are available for immediate dispatch in digital or paper version, depending on your preference.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large purchases, with a customized quote based on the ordered volume at JIVA HILL RESORT.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, for unforgettable getaways at Jiva Hill Resort.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, we update your details with your order number and the new information. The establishment's conditions apply for this change at JIVA HILL RESORT.
How can I leave a review for my gift box?
You can share your review of your experience at Jiva Hill Resort by logging into your customer account. Terms and conditions may vary depending on the gift boxes, and are specified at the time of purchase. Jiva Hill Resort.
How can I contact the store?
For any questions regarding our gift boxes, you can consult the general terms and conditions of sale on our website or directly on the website of the establishment JIVA HILL RESORT.
Is there a dress code for the gift box?
For your gift box, elegant and casual attire is recommended to fully enjoy the spaces and services of Jiva Hill Resort.
From what age can I get a treatment?
The minimum age to receive a treatment at Jiva Hill Resort is generally 16 years old, but this may vary depending on the type of treatment chosen. You can enjoy signature treatments or Sothys treatments at our Jiva Hill Resort establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is necessary at the JIVA HILL RESORT establishment.
How can one access the hotel from the airport?
Access to Jiva Hill Resort from Geneva Airport is particularly easy, thanks to its immediate proximity. Nestled in the heart of a 45-hectare park, the resort offers a peaceful and exotic setting, while being easily accessible from the airport. Enjoy an unforgettable getaway at Jiva Hill Resort.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is provided at our JIVA HILL RESORT establishment, nestled in the heart of a 45-hectare park, where comfort and the preserved environment are priorities.
Are pets allowed in the establishment?
Jiva Hill Resort accepts pets under certain conditions. To fully enjoy your stay with your pet, it is advisable to check the terms directly with the Jiva Hill Resort establishment.
Where can I find the menus?
The menus of the restaurants at Jiva Hill Resort are available on the detailed sheet of each gift box or directly on the establishment's website. There, you will find the gastronomic options offered, ranging from refined French cuisine to an authentic Italian experience, within our JIVA HILL RESORT establishment.
What are the hours of operation?
The hours of Jiva Hill Resort vary depending on the services and activities. You can enjoy the facilities and services offered throughout the day in a lush and peaceful setting, facing the majesty of Mont Blanc. The Jiva Hill Resort website details the specific hours for each service and activity.
Is there parking available near the establishment?
Jiva Hill Resort offers free private parking for its guests, located right next to the establishment. You can thus fully enjoy your stay without worrying about your vehicle, at Jiva Hill Resort.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Jiva Hill Resort can be sent immediately by email or by mail according to your preference. You choose and customize your box with all your wishes, and the beneficiary can book their dates at the Jiva Hill Resort establishment.
Is postal delivery offered?
We offer mail delivery of our gift boxes. Delivery is immediate in digital version, and you can choose and customize your box to your liking. Enjoy the unique experience offered by Jiva Hill Resort.
In addition to gift boxes, is it possible to order or have items delivered?
We exclusively offer gift boxes for stays or getaways near Geneva, directly from our official JIVA HILL RESORT store.
Is the gift box available in physical format?
Yes, our Jiva Hill Resort gift boxes are available in physical format. You can also opt for a digital version if you prefer, for immediate delivery.
Is the box presented in a neat packaging?
The Jiva Hill Resort gift boxes are carefully wrapped to offer an elegant and neat presentation, reflecting the luxury and elegance of our JIVA HILL RESORT establishment.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for Jiva Hill Resort. Email delivery allows immediate redemption of the gift box, for a relaxing and gastronomic experience near Geneva.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The shipping costs vary depending on the conditions of the JIVA HILL RESORT establishment.
Do you deliver gift boxes internationally?
Yes, we deliver gift boxes internationally. Shipping costs and delivery times vary depending on the destination. Jiva Hill Resort gift boxes offer a unique relaxation and gastronomy experience near Geneva.
What are the delivery times for gift boxes by mail?
Jiva Hill Resort gift boxes are shipped within 48 hours by mail. The delivery time depends on the chosen destination. Gift boxes are also available in digital format for immediate sending.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery times are indicated when customizing your box at Jiva Hill Resort.
Is express delivery available?
The express delivery of your gift box depends on the options available during your order at JIVA HILL RESORT.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately in digital format, and the recipient can book their dates at JIVA HILL RESORT.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, as you prefer. Delivery is immediate in digital format, and you can customize your gift box according to your wishes at JIVA HILL RESORT.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is immediate in digital version. For a physical delivery, we will send you your gift box within 48h to 72h to the address of your choice. You can choose and customize your gift box according to your wishes at JIVA HILL RESORT.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Jiva Hill Resort, your gift box remains valid and can be used for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your Jiva Hill Resort gift box depends on the establishment's conditions. You can book your stay dates at your convenience, enjoying the exceptional setting of our resort near Geneva.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the JIVA HILL RESORT establishment. The beneficiary can book their dates with the establishment and enjoy their gift box according to the terms indicated at the time of purchase.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. You can book your dates at the JIVA HILL RESORT establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions at the time of your reservation, at our establishment JIVA HILL RESORT.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings made with a gift box depends on the conditions specified at the time of purchase. These conditions are specific to each type of gift box and are available during the online booking. Jiva Hill Resort.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on availability and the conditions of your JIVA HILL RESORT gift box.
Can I convert my gift box into a gift card?
Jiva Hill Resort gift boxes cannot be converted into gift checks. You can use them to book a wellness, gastronomic, or stay experience at our Jiva Hill Resort establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Jiva Hill Resort offers special gift boxes for special occasions like Valentine's Day, Christmas, or weddings. You can discover these offers online on our website, where you will find options tailored to each event, for a unique experience at Jiva Hill Resort.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift sets dedicated to birthdays, gatherings with friends, or other special occasions for an unforgettable experience at Jiva Hill Resort. Our offers include stays, gastronomic getaways, and relaxation days, perfect for celebrating as a couple or with loved ones, in a luxurious and soothing setting near Geneva, at Jiva Hill Resort.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Jiva Hill Resort gift boxes are official and guaranteed without intermediaries. You get the best rate by purchasing directly from the Jiva Hill Resort establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are identical to those offered by the Jiva Hill Resort. You can offer a unique relaxation and gastronomy experience, such as an overnight stay in a Deluxe room, a dinner at the Jiva restaurant, or a day of relaxation at the spa, depending on the chosen gift box. Beneficiaries can book their dates directly with the Jiva Hill Resort establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability and the establishment's conditions. The recipient of your gift box can choose from the treatments and massages offered by our Sothys spa or our signature treatments at Jiva Hill Resort.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at JIVA HILL RESORT.
Is online payment secure?
The online payment for your gift box is secure on our JIVA HILL RESORT platform.
Is payment via group or shared payment possible?
Payment via group or shared methods is not currently available. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at Jiva Hill Resort.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Jiva Hill Resort, with exclusive services such as overnight stays, gourmet meals, or relaxation days at our establishment near Geneva.
Is it possible to pay in installments?
The pay-in-installments option is not available for the Jiva Hill Resort gift boxes.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery and secure payment at JIVA HILL RESORT.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at JIVA HILL RESORT.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at JIVA HILL RESORT.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the Jiva Hill Resort website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. This way, you benefit from a secure and immediate payment at JIVA HILL RESORT.
Can I receive an invoice after my purchase?
You will receive an invoice via email after your purchase at JIVA HILL RESORT. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you get the best rate by purchasing directly from JIVA HILL RESORT.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at JIVA HILL RESORT. Check its validity and usage in the general terms and conditions of our establishment, JIVA HILL RESORT.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the JIVA HILL RESORT establishment.
Do you accept vacation checks?
Jiva Hill Resort accepts vacation checks for the purchase of gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message during your order on our website. This message will be included in the gift box for a unique touch, at JIVA HILL RESORT.
Can we add options to your gift box offers?
The gift boxes from Jiva Hill Resort can be customized according to the available options. For example, you can choose between different experiences, such as stays, gourmet dinners, or relaxation days, tailored to your preferences. Specific details are provided for each box, allowing for easy customization according to the recipient's preferences, at our Jiva Hill Resort establishment.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options to enhance your gift box before postal shipping. You can select your preferred packaging during your online order on our JIVA HILL RESORT website.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message for a special occasion, such as a birthday or a wedding. Choose and customize your box to your liking to offer a unique experience at Jiva Hill Resort.
How do I request a refund for a gift box purchased online?
For a refund of your Jiva Hill Resort gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our Jiva Hill Resort establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. This service is offered for your peace of mind by our establishment JIVA HILL RESORT.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at JIVA HILL RESORT.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Jiva Hill Resort gift box for another of equal or greater value, according to the establishment's exchange conditions. The boxes are customizable and you get the best rate by purchasing directly from the Jiva Hill Resort establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a JIVA HILL RESORT gift box, as it is a service. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of JIVA HILL RESORT. The lucky recipient can book their dates at the establishment and enjoy their gift box according to availability and current conditions.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo is attached to the refund or exchange request. The gift box is valid for a reservation at JIVA HILL RESORT.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the box, which are available on its description page, at our establishment JIVA HILL RESORT.
What happens if the recipient couldn't use the gift box before its expiration date?
The Jiva Hill Resort gift box must be used before its expiration date to benefit from the offered experience. If this date is exceeded, the box can no longer be used. The beneficiary can book their dates directly with the Jiva Hill Resort establishment.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the JIVA HILL RESORT establishment.
How can I redeem the cashback?
To use your gift box, you can book directly with the establishment by choosing the dates that suit you. The box is valid for one night in a Deluxe room with a gourmet breakfast, a day of relaxation, or a tasting dinner, depending on the offer chosen. Enjoy your getaway at Jiva Hill Resort.
What is the processing time for a refund after I make a request?
The refund processing time for a gift box purchased at JIVA HILL RESORT is 14 days from the date we receive your request.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Jiva Hill Resort gift boxes are neither exchangeable nor refundable. Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our Jiva Hill Resort establishment.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box at Jiva Hill Resort. Check the available dates when making your reservation to fully enjoy your getaway.
Is booking with a gift box subject to availability?
The reservation with a gift box at Jiva Hill Resort is subject to the availability of the establishment. To fully enjoy your getaway, we recommend booking your dates as soon as possible in our lush setting near Geneva.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the JIVA HILL RESORT website login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Jiva Hill Resort, you will need the number of your gift box. This number is required to validate your reservation at Jiva Hill Resort.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Jiva Hill Resort, nestled in the heart of a 45-hectare park, offers a luxurious and relaxing experience facing Mont Blanc. Check the booking conditions to fully enjoy your stay.
Can I use my gift box on holidays?
The Jiva Hill Resort gift boxes can be used on holidays, subject to the establishment's availability. Nestled in the heart of a 45-hectare park, the Jiva Hill Resort offers a relaxing and luxurious experience near Geneva, with various services such as stays, wellness treatments, and gastronomic experiences.
Can I freely choose my dates with a gift box?
The reservation dates with a Jiva Hill Resort gift box depend on the availability of the establishment. The beneficiary can choose their dates based on the free slots, in the lush and peaceful setting of our resort located near Geneva.
Can I book online with my gift voucher?
To book with your gift voucher, you can choose your dates directly with the JIVA HILL RESORT establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the Jiva Hill Resort establishment.
Can I make a reservation by email with my gift box?
The email reservation with your gift box can be made directly with the JIVA HILL RESORT establishment, which will welcome you in a green setting near Geneva.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of JIVA HILL RESORT.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as a dinner at the Jiva restaurant or an extra treatment, are at your own expense. You can book your dates directly with the JIVA HILL RESORT establishment.
Is my gift box personalized?
Your gift box is nominative, in the name of the beneficiary indicated at the time of purchase. It cannot be modified, but you can book your stay dates at the JIVA HILL RESORT establishment.
Can my gift box be used all at once?
Yes, your gift box for Jiva Hill Resort can be used in a single visit. You can fully enjoy the chosen experience, whether it's an overnight stay, a gourmet dinner, or a relaxing day, during one visit to our Jiva Hill Resort establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within the Jiva Hill Resort. You will thus be able to fully enjoy our lush setting and our high-end services, nestled in the heart of a 45-hectare park near Geneva, at our Jiva Hill Resort establishment.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at Jiva Hill Resort Spa & Golf, located in Crozet near Geneva. You can enjoy an overnight stay, a gourmet dinner, or a relaxing day at our JIVA HILL RESORT establishment.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on the availability at the time of your reservation at our JIVA HILL RESORT establishment.
Can someone else use my gift box?
The Jiva Hill Resort gift box is nominative and reserved for its beneficiary. It can only be used by the person indicated at the time of purchase, at our Jiva Hill Resort establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested on-site according to the conditions of your gift box. Jiva Hill Resort offers a variety of experiences, such as stays, gourmet dinners, or relaxation days, which may include additional options. The terms are specified at the time of purchase.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Jiva Hill Resort, you may be asked to present an ID to validate your reservation made with a gift box. Jiva Hill Resort, nestled in the heart of a 45-hectare park, welcomes you facing the majesty of Mont Blanc in an extraordinary, exotic location where a contemporary vision of luxury, imbued with elegance and discretion, is expressed.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to verify directly with the JIVA HILL RESORT hotel.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Jiva Hill Resort, log in to your account and follow the instructions on our website. The recipient can choose their stay dates and enjoy their wellness or gastronomic experience based on availability and the specific reservation conditions of each gift box at Jiva Hill Resort.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at JIVA HILL RESORT. You can place an order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your Jiva Hill Resort gift voucher can be used in multiple occasions, subject to availability and the establishment's conditions. Take advantage of this flexibility to plan your stay or getaway at your own pace, in our resort located near Geneva.
What are the check-in and check-out times?
The check-in and check-out times at Jiva Hill Resort are set at 15:00 for check-in and 12:00 for check-out. These hours allow you to fully enjoy your stay at our Jiva Hill Resort establishment.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. For example, you can enjoy an overnight stay in a Deluxe room with breakfast, a detox day, a gastronomic getaway, or a tasting dinner with wine pairings at the Jiva restaurant, depending on the option selected in your JIVA HILL RESORT gift box.
What is the difference between a gift box and a free amount voucher?
A Jiva Hill Resort gift box allows you to choose from predefined experiences such as an overnight stay, a meal, or a treatment, while an open amount voucher gives you the freedom to pay for a service up to the chosen amount, according to your wishes.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to know the reservation and validity terms. Enjoy the unique experience offered by Jiva Hill Resort.
How do I use a gift box during booking?
To use your gift box, simply book directly with Jiva Hill Resort by mentioning your unique code. The recipient can choose their stay dates and fully enjoy their relaxation and gastronomy experience at our Jiva Hill Resort establishment.
Can the gift box be transferred to a third party?
You can give the gift box to a third party by indicating this during the order or by specifying it during the reservation. The recipient will thus be able to fully enjoy their stay or getaway at Jiva Hill Resort.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment JIVA HILL RESORT.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the JIVA HILL RESORT establishment.
What is the validity period of a gift box?
Jiva Hill Resort gift boxes are valid for 1 year from the date of purchase, offering flexibility to plan a wellness or gastronomic getaway near Geneva.
Are children allowed?
Jiva Hill Resort accepts children, but it is advised to check the specific conditions of the establishment for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not use the full value of the voucher, the remaining balance will be forfeited. In case of exceeding the value, an additional payment will be required, according to the conditions of our establishment JIVA HILL RESORT.
Is the spa access private?
Access to the spa at Jiva Hill Resort depends on the conditions of the chosen gift box. The Escapade Détox and Relaxation Day gift boxes include a day of relaxation and treatments at the spa.
What types of gift boxes do you offer?
We offer gift boxes for stays, gastronomic experiences, and wellness days at Jiva Hill Resort. You can give Deluxe or Superior room nights, tasting dinners, or relaxing days with signature treatments. These gift boxes are available for getaways near Geneva, at Jiva Hill Resort.